1. Who we are
This Privacy Policy explains how HVAC Climate Solutions (ABN 13 656 817 533), Ringwood VIC 3134 (“we”, “us”, “our”) collects, uses, stores and shares your personal information. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
2. Information we collect
We only collect the information we need to respond to you and to quote, install and service your heating and cooling. This may include:
- your name, phone number, email address and property address or suburb;
- details about your home and what you are after (e.g. home size, existing system, preferred brands, photos of your property);
- information needed for Victorian Energy Upgrades (VEU) rebate paperwork;
- records of our calls, messages and emails with you, quotes and invoices;
- basic website usage information such as pages visited, device and browser type, and how you found our site.
3. How we collect it
We collect information directly from you when you:
- fill in a form on our website;
- submit a lead or enquiry form on Facebook or Instagram (Meta), or respond to our Google ads;
- call, text or email us, or scan the QR code on one of our flyers;
- book or have a site visit, quote or installation.
When you submit a Facebook or Instagram lead form, Meta passes the details you enter (such as your name, phone, email and suburb) to us so we can contact you about your enquiry.
4. How we use your information
- to contact you about your enquiry and prepare your quote;
- to schedule, carry out and support your installation or service;
- to process VEU rebates, warranty claims and payments;
- to send you occasional offers and updates (you can opt out at any time);
- to improve our website, advertising and customer service.
We do not sell your personal information.
5. Who we share it with
We only share your information where needed to provide our services, for example with:
- our installers and contractors;
- VEU Accredited Providers, for rebate claims;
- manufacturers and suppliers, for warranty and product support;
- service providers we use to run our business, such as our job-management, email, SMS, payment and website hosting providers;
- advertising platforms such as Meta and Google, to measure how our ads perform;
- government bodies or others where required or permitted by law.
Some of these providers may store information on servers outside Australia. We take reasonable steps to make sure they protect it.
6. Cookies and analytics
Our website uses cookies and similar tools (including Google Analytics, advertising tools from Meta and Google, and our own visitor analytics) to understand how the site is used and to improve it. This information is generally not used to identify you personally. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended.
7. Marketing
If you give us your details, we may contact you about your enquiry and about specials we think may interest you. You can opt out at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us.
8. Storage and security
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we only keep it for as long as we need it for business, warranty and legal purposes.
9. Access, correction and deletion
You can ask what personal information we hold about you, or ask us to correct or delete it, by contacting us at sales@hvacclimatesolutions.com.au or 0440 133 820. We will respond within a reasonable time.
10. Complaints
If you have a concern about how we have handled your information, please contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Last updated: 6 November 2026